Privacy Policy

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and billing/delivery address provided during account registration or order placement.
• Order Information: Details about your concrete orders, delivery preferences, and payment method.
• Location Information: With your permission, we may collect your device's location to facilitate delivery tracking.
• Device Information: Device type, operating system, unique device identifiers, and mobile network information.
• Usage Data: Information about how you interact with the App, including pages visited and actions taken.

We use the information we collect to:

• Process and fulfill your concrete delivery orders.
• Communicate with you about your orders, account, and our services.
• Send delivery status updates and notifications.
• Improve and optimize the App and our services.
• Comply with legal obligations and enforce our terms.
• Detect and prevent fraudulent transactions or abuse.

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist with payment processing (Stripe), delivery logistics, and app infrastructure.
• Drivers and Operators: Relevant delivery details are shared with assigned drivers and node operators to fulfill your order.
• Legal Authorities: When required by law, court order, or to protect the rights and safety of Metro Mixx and its users.

All payment transactions are processed through Stripe, a secure third-party payment processor. We do not store your full credit card number on our servers. Stripe's privacy policy governs the handling of your payment data. You can review it at stripe.com/privacy.

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account by contacting us at the email below.

We implement industry-standard security measures to protect your information, including encryption in transit (HTTPS) and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal information.
• Opt out of certain communications by contacting us directly.

Our App is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will delete it promptly.

The App may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the date at the top of this page or through the App. Continued use of the App after changes are posted constitutes your acceptance of the revised policy.

If you have questions or concerns about this Privacy Policy, please contact us at: